Shipping Policy — Softluis

Effective Date: September 15, 2025

At Softluis, we understand that timely and safe delivery of your child’s clothing is just as important as the quality of the products themselves. This Shipping Policy outlines how we process, handle, and deliver orders placed through http://softluis.com/. By shopping with us, you agree to the terms below.

1) Order Processing

  • All in-stock items are processed within 1–3 business days after payment confirmation.
  • Customized or special orders may take longer (up to 7–10 business days) depending on availability and production.
  • Orders placed on weekends or holidays will be processed on the next business day.

2) Shipping Methods

  • Domestic Shipping: Orders within Vietnam are shipped through trusted local courier partners.
  • International Shipping: Available for select countries using reliable carriers such as DHL, FedEx, or UPS.
  • All orders come with a tracking number, which will be emailed once your order is dispatched.

3) Delivery Timeframes

  • Domestic Orders: Typically delivered within 3–7 business days after dispatch.
  • International Orders: Delivered within 7–21 business days, depending on customs processing and local courier services.
  • Unexpected delays (e.g., weather, customs clearance, or peak shopping periods) may extend delivery times.

4) Shipping Costs

  • Shipping fees are calculated at checkout based on destination, weight, and delivery option selected.
  • Orders over a certain value may qualify for free shipping promotions (as advertised on our website).
  • International customers are responsible for any import duties, VAT, or additional customs charges.

5) Packaging & Safety

  • All Softluis orders are carefully packaged to ensure clothing arrives clean and undamaged.
  • If a parcel appears tampered with or damaged upon arrival, please refuse delivery and contact us immediately.

6) Address Accuracy

  • Customers are responsible for providing a complete and correct shipping address.
  • Softluis is not liable for delayed or failed deliveries caused by inaccurate address information.
  • Additional fees may apply for reshipping orders returned due to incorrect addresses.

7) Lost or Delayed Shipments

  • If your package is significantly delayed, our team will coordinate with the courier to resolve the issue.
  • For lost packages, we will investigate and, once confirmed, issue a replacement or refund as appropriate.

8) International Orders

  • Customs regulations vary by country. Customers should check local import policies before ordering.
  • Softluis is not responsible for delays caused by customs or additional charges applied by authorities.

9) Contact Us

For shipping inquiries, tracking assistance, or delivery issues, please contact:

Softluis — Shipping Support
Address: 159 Hồ Nghinh
Phone: 310-869-6134
Website: http://softluis.com/

About Softluis (SEO Summary)

Softluis is a kidswear store dedicated to high-quality, stylish, and skin-friendly clothing for babies and children up to 12 years old. With trusted couriers, careful packaging, and international shipping options, Softluis ensures parents worldwide receive safe and timely deliveries. Shop at softluis.com or call 310-869-6134 for assistance. At Softluis, your satisfaction and your child’s comfort always come first.