Return Policy – SoftLuis

Effective Date: December 5, 2024

At SoftLuis, we want you to be completely satisfied with your purchase. If you’re not happy with an item, we offer a straightforward return process to ensure your shopping experience is as smooth as possible.

1. Return Timeframe

You may return most items purchased from SoftLuis within 30 days of the delivery date. Please ensure that the item is in new, unused condition and in its original packaging. Items that are used, damaged, or without the original packaging may not be eligible for a return.

2. How to Return an Item

To initiate a return, please follow these simple steps:

  1. Contact Us:
    Email us at info@softluis.com or call (619) 479-3547 to request a return authorization. Please include the following details:

    • Order number
    • Item(s) being returned
    • Reason for return (optional)

  2. Return Authorization:
    Once your return request is approved, we will provide you with a Return Authorization Number and instructions on how to send the item back to us.

  3. Prepare the Item for Return:
    Ensure the item is securely packed in its original packaging, with all accessories, manuals, and tags (if applicable). Please include a copy of your original receipt or proof of purchase.

  4. Ship the Item:
    Return the item to the address provided in the return instructions. You are responsible for the return shipping costs, unless the item was damaged, defective, or incorrect.

3. Refunds

Once we receive and inspect the returned item, we will process your refund to the original payment method within 7-10 business days. If the item is returned in a condition that does not meet our return criteria (e.g., damaged, missing parts, or not in original packaging), we may issue a partial refund or deny the return.

4. Non-Returnable Items

Certain items are not eligible for return due to hygiene, safety, or other reasons. These items include, but are not limited to:

  • Personalized or custom items
  • Clearance or final sale items
  • Gift cards

Please check the product description for any specific return restrictions before purchasing.

5. Damaged or Defective Items

If your item arrives damaged or defective, please contact us immediately at info@softluis.com or call (619) 479-3547. We will assist you with a replacement or full refund, and we will cover the return shipping costs for damaged or defective products.

6. Exchanges

We do not offer direct exchanges. If you would like to exchange an item for a different size, color, or style, we recommend that you initiate a return for a refund and then place a new order for the desired product.

7. Contact Us

If you have any questions or need assistance with a return, please feel free to contact us at:

  • Email: info@softluis.com
  • Phone: (619) 479-3547
  • Address:
    8332 Cacus St,
    Spring Valley, California (CA), 91977
    United States