Sales Policy – SoftLuis

Effective Date: December 5, 2024

At SoftLuis, we are committed to providing a smooth and transparent shopping experience for all our customers. Our sales policy outlines the terms and conditions related to your purchases, including pricing, promotions, payment, and delivery.

1. Product Pricing

  • All prices listed on SoftLuis.com are in U.S. dollars and are subject to change without notice. We strive to maintain accurate pricing, but errors may occur. If we find an error in pricing after your purchase, we will notify you and allow you to either accept the corrected price or cancel the order for a full refund.

  • Taxes: Sales tax is calculated based on the shipping address and will be added to your order total where applicable, in accordance with local laws.

2. Promotions and Discounts

  • From time to time, we may offer promotional discounts, sales, or special offers. These promotions are subject to specific terms and conditions and may have expiration dates or restrictions.

  • Promotions cannot be applied retroactively to previous orders. Discounts and offers may not be combined unless explicitly stated.

3. Order Acceptance

  • Order Confirmation: Once you place an order on SoftLuis.com, you will receive an order confirmation email. This email is not an acceptance of your order but an acknowledgment that we have received it.

  • Order Processing: We reserve the right to accept or decline your order at any time, even after the order confirmation is sent. This may occur if the product is unavailable, there are errors in the pricing or payment details, or due to any other reasons.

  • Availability: While we make every effort to ensure that our inventory is accurate, some products may be out of stock or discontinued. If a product you’ve ordered is unavailable, we will notify you and offer alternatives or a refund.

4. Payment Methods

  • We accept various payment methods, including credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment systems available at checkout.

  • All payments are processed through secure gateways, and we use encryption technology to protect your payment details.

  • Full payment is required at the time of purchase. If there are issues with payment processing, we will notify you and may cancel the order if the payment is not successfully completed.

5. Shipping and Delivery

  • Shipping Charges: Shipping costs are calculated at checkout based on your location and the size of your order. We strive to offer competitive shipping rates.

  • Shipping Time: We aim to process and ship orders as quickly as possible, usually within 1-3 business days. Delivery times vary based on the shipping method you choose and your location.

  • Tracking: Once your order has shipped, you will receive an email with tracking information. You can also track your order on our website under “Order Status.”

  • Shipping Restrictions: At this time, we only ship to addresses within the United States. International shipping is not available, but we may expand this in the future.

6. Order Cancellations

  • If you wish to cancel an order, please contact us as soon as possible at info@softluis.com or call (619) 479-3547. We will make every effort to cancel the order before it is shipped. Once an order has been processed and shipped, we are unable to cancel it.

7. Returns and Exchanges

  • Return Period: Items may be returned within 30 days of receiving your order. For full details on how to return an item, please see our Return Policy.

  • Exchanges: We do not offer direct exchanges. If you’d like to exchange an item, please return it for a refund and place a new order for the desired item.

  • Refunds: Refunds will be issued to the original payment method after the returned item has been received and inspected. This process typically takes 7-10 business days.

8. Damaged or Defective Products

  • If your order arrives damaged or defective, please contact us immediately at info@softluis.com or call (619) 479-3547. We will arrange for a replacement or refund and cover return shipping costs for damaged or defective items.

9. Limitation of Liability

  • SoftLuis is not liable for any indirect, incidental, or consequential damages that may result from your purchase or use of our products. We are only responsible for the amount paid for the product, excluding any additional shipping, handling, or third-party fees.

10. Changes to Sales Policy

  • SoftLuis reserves the right to modify this sales policy at any time without notice. Any changes will be posted on this page, and the updated policy will be effective immediately upon posting.

Contact Us

If you have any questions or concerns about our sales policy, please don’t hesitate to contact us:

  • Email: info@softluis.com
  • Phone: (619) 479-3547
  • Address:
    8332 Cacus St,
    Spring Valley, California (CA), 91977, USA