Terms and Conditions – SoftLuis

Effective Date: December 5, 2024

By using SoftLuis.com and making purchases from our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using the site or placing an order.

1. General Information

  • Website Ownership: The website SoftLuis.com is owned and operated by SoftLuis, a company that specializes in home decor products. These Terms and Conditions govern your use of this website and all services provided.

  • Acceptance of Terms: By accessing and using SoftLuis.com, you agree to accept and comply with these terms and conditions. If you do not agree to these terms, please refrain from using the website.

2. Product Information

  • Product Descriptions: We make every effort to ensure that product descriptions, images, and pricing on SoftLuis.com are accurate. However, we do not warrant that the content is error-free or complete. Prices and availability of products are subject to change without notice.

  • Pricing Errors: In the event of a pricing error, we reserve the right to cancel or modify your order. If an error is discovered after your purchase, we will contact you and provide the option to accept the corrected price or cancel the order for a full refund.

3. Ordering and Payment

  • Order Confirmation: Once you place an order, you will receive an order confirmation email. This confirmation is not an acceptance of the order but an acknowledgment that we have received your order.

  • Order Acceptance: All orders are subject to acceptance by SoftLuis. We reserve the right to refuse or cancel any order for reasons such as product unavailability, payment issues, or suspected fraud.

  • Payment Methods: We accept the following payment methods: credit/debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options available at checkout. All payments must be made in U.S. dollars.

  • Payment Processing: Payment will be processed when the order is placed. If there are any issues with payment processing, we may contact you to resolve the issue before proceeding with your order.

4. Shipping and Delivery

  • Shipping Information: We ship to addresses within the United States only. Shipping rates are calculated at checkout based on your delivery address and the size of your order.

  • Processing Time: Orders are typically processed within 1-3 business days. Once shipped, delivery times vary depending on the shipping method selected.

  • Shipping Delays: SoftLuis is not responsible for delays caused by shipping carriers, adverse weather conditions, or other external factors.

  • Order Tracking: After your order has been shipped, you will receive an email with tracking information so you can monitor the status of your delivery.

5. Returns and Exchanges

  • Return Policy: We offer a 30-day return policy for most products. To be eligible for a return, the item must be in new, unused condition and in its original packaging. For full details, please refer to our Return Policy.

  • Exchanges: We do not offer direct exchanges. To exchange an item, please return the original item and place a new order for the desired product.

  • Refunds: Refunds will be processed to the original payment method after the returned item is inspected. Please allow 7-10 business days for the refund to appear on your account.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at info@softluis.com or call (619) 479-3547. We will assist you in resolving the issue by either issuing a replacement or a refund.

7. Privacy and Security

  • Privacy Policy: Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.

  • Security: We take appropriate measures to secure your payment and personal information during transactions on our website. All payment data is processed via a secure, encrypted payment gateway.

8. Limitation of Liability

  • SoftLuis is not responsible for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the amount paid for the specific product, excluding shipping costs.

  • We make no warranties regarding the performance or use of our products and services, except as expressly stated in these Terms and Conditions.

9. Intellectual Property

  • All content on SoftLuis.com, including text, images, logos, graphics, and trademarks, is the property of SoftLuis and is protected by U.S. and international copyright laws. You may not use, reproduce, or distribute any content from our website without express written permission from SoftLuis.

10. Changes to Terms and Conditions

  • SoftLuis reserves the right to modify or update these Terms and Conditions at any time without notice. Any changes will be posted on this page, and the updated version will be effective immediately upon posting.

  • You are responsible for reviewing these Terms and Conditions periodically to stay informed about any changes.

11. Governing Law and Dispute Resolution

  • These Terms and Conditions are governed by and construed in accordance with the laws of the State of California, USA.

  • Any disputes related to the use of the SoftLuis website or these Terms and Conditions shall be resolved through binding arbitration, rather than in court.

12. Contact Information

If you have any questions or concerns about our Terms and Conditions, please contact us:

  • Email: info@softluis.com
  • Phone: (619) 479-3547
  • Address:
    8332 Cacus St,
    Spring Valley, California (CA), 91977, USA

Thank you for choosing SoftLuis! We appreciate your business and look forward to providing you with exceptional products and services.