Privacy Policy – SoftLuis

Effective Date: December 5, 2024

At SoftLuis, we value your privacy and are committed to protecting the personal information you provide us when shopping or browsing on our website. This Privacy Policy outlines how we collect, use, store, and protect your information.

By using our website, you agree to the terms outlined in this policy. If you have any questions about how we handle your information, please contact us at info@softluis.com.

1. Information We Collect

We collect the following types of information when you visit or make a purchase on SoftLuis.com:

  • Personal Information:
    This includes information that you provide when creating an account, placing an order, or contacting customer service. It may include your name, address, phone number, email address, and payment information.

  • Non-Personal Information:
    This includes information about your interaction with our website, such as IP address, browser type, device information, and browsing behavior. This helps us improve our website and enhance user experience.

  • Cookies and Tracking Technologies:
    We use cookies and other tracking technologies (such as pixels and web beacons) to collect data on your website usage and improve our services. Cookies help us remember your preferences and allow us to tailor content and advertisements to your interests.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing:
    To process and fulfill your orders, including shipping and delivering products, and handling returns and exchanges.

  • Customer Service:
    To respond to your inquiries, assist with product questions, and provide support if needed.

  • Personalization:
    To personalize your shopping experience, such as recommending products based on your browsing history and preferences.

  • Marketing:
    To send you promotional emails or newsletters about new products, sales, and offers. You can opt-out of these communications at any time by clicking the “unsubscribe” link in the email.

  • Improving Our Website:
    To analyze website performance, troubleshoot issues, and improve the functionality and design of the website.

3. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information in the following situations:

  • Service Providers:
    We work with third-party vendors (such as payment processors, shipping companies, and email marketing platforms) to help us run our business. These vendors are contractually obligated to protect your information and only use it for the services we have hired them to perform.

  • Legal Requirements:
    We may disclose your information if required by law, court order, or government regulation, or if we believe in good faith that such action is necessary to comply with legal obligations or protect our rights.

4. Data Security

We use reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.

5. Your Rights and Choices

You have the right to:

  • Access:
    You can request to access the personal information we hold about you by contacting us at info@softluis.com.

  • Update or Correct Information:
    If your personal information is incorrect or incomplete, you can update it by logging into your account or contacting us directly.

  • Opt-Out of Marketing Communications:
    You can unsubscribe from our marketing emails at any time by clicking the “unsubscribe” link at the bottom of our emails. If you no longer wish to receive promotional materials, please contact us directly.

  • Delete Your Information:
    You may request the deletion of your personal data, and we will do our best to accommodate your request, unless we are required to retain it for legal or business purposes.

6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any external sites before providing them with your personal information.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately at info@softluis.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with the updated Effective Date. We encourage you to review this policy periodically.

Contact Us
If you have any questions or concerns about our Privacy Policy, please contact us at:

SoftLuis
8332 Cacus St,
Spring Valley, California (CA), 91977, USA
Email: info@softluis.com
Phone: (619) 479-3547