Payment Policy — Softluis

Effective Date: September 15, 2025

At Softluis, we are dedicated to ensuring a safe, transparent, and convenient payment process for every parent shopping for their little ones. This Payment Policy explains the accepted methods, transaction guidelines, security measures, and customer responsibilities when purchasing from http://softluis.com/. By placing an order, you agree to the following terms.

1) Accepted Payment Methods

  • Credit/Debit Cards: We accept major cards such as Visa, MasterCard, and American Express.
  • Bank Transfers: Customers may pay via secure bank transfer; all transfer fees are the responsibility of the buyer.
  • Digital Wallets: Trusted e-wallets and payment gateways may be available depending on region.
  • Gift Cards/Store Credits: These can be redeemed at checkout for purchases on softluis.com but cannot be exchanged for cash.

2) Pricing & Currency

  • All prices are displayed in local currency unless stated otherwise.
  • Taxes, shipping fees, and handling charges will be calculated at checkout.
  • International customers are responsible for currency conversion fees, customs duties, or import taxes where applicable.

3) Payment Authorization

  • Orders are processed only after successful payment authorization.
  • If a payment is declined or flagged, the order will not be confirmed until a valid method is provided.
  • For security, Softluis may request additional verification for high-value purchases.

4) Security & Data Protection

  • Payments are processed through secure, encrypted third-party gateways.
  • Softluis does not store sensitive card details on its servers.
  • Fraud monitoring systems are in place to detect and prevent unauthorized transactions.

5) Order Confirmation

  • Customers will receive an order confirmation email once payment is successfully completed.
  • If you do not receive confirmation within 24 hours, please contact customer service.

6) Refunds

Refunds are handled under our Refund & Returns Policy. Eligible refunds are processed back to the original payment method within 5–10 business days after approval. Processing times may vary depending on banks or providers.

7) Customer Responsibilities

  • Provide accurate billing and contact details during checkout.
  • Ensure funds or credit are available for successful payment.
  • Report unauthorized or suspicious charges to us immediately.

8) Payment Disputes

If you encounter an issue with billing, please contact our team before raising a dispute with your bank. We aim to resolve matters promptly and fairly.

9) Changes to Payment Policy

Softluis reserves the right to update this Payment Policy as needed to reflect new payment technologies, business practices, or regulatory requirements. The effective date will be updated with each revision.

10) Contact Us

For payment-related assistance, please contact our support team:

Softluis — Payment Support
Address: 159 Hồ Nghinh
Phone: 310-869-6134
Website: http://softluis.com/

About Softluis (SEO Summary)

Softluis is a kidswear store specializing in high-quality, stylish, and skin-friendly clothing for babies and children up to 12 years old. With secure and flexible payment options, parents can shop with confidence for adorable and comfortable outfits at softluis.com. For any questions about payments, call 310-869-6134. At Softluis, your satisfaction and your child’s happiness are always our priority.