Sales Policy — Softluis

Effective Date: September 15, 2025

Welcome to Softluis – A world of fashion just for your little ones! This Sales Policy outlines the terms and conditions that govern purchases made on http://softluis.com/. By placing an order with us, you agree to comply with the policies below, which are designed to ensure a smooth, transparent, and customer-friendly shopping experience.

1) Product Information

  • All items sold by Softluis are designed with children in mind, using soft, skin-friendly, and safe fabrics suitable for babies and kids up to 12 years old.
  • We strive to provide accurate product descriptions, sizes, and images. However, slight variations in color or texture may occur due to screen settings and natural fabric differences.
  • Availability is subject to stock. In cases where an item becomes unavailable after an order is placed, we will inform you promptly and offer alternatives or a full refund.

2) Pricing & Payment

  • All prices are listed in local currency and include applicable taxes, unless otherwise noted.
  • Customers are responsible for any additional fees such as delivery charges, customs duties, or import taxes for international orders.
  • Payments must be completed at checkout through approved methods (credit/debit card, bank transfer, or other secure gateways).

3) Orders & Confirmation

  • Placing an order on our website constitutes an offer to purchase.
  • Orders are considered confirmed only after successful payment and an email confirmation is sent to you.
  • Softluis reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity.

4) Shipping & Delivery

Please refer to our Shipping Policy for detailed information on processing times, delivery options, costs, and international shipping conditions.

5) Returns & Refunds

Our Refund & Returns Policy applies to all purchases. Items may be returned within 14 days if they meet the eligibility conditions. Certain products, such as undergarments, socks, and customized items, are non-returnable.

6) Promotions & Discounts

  • Discounts, vouchers, and promotional codes cannot be combined unless explicitly stated.
  • Promotional items or bundled sets must be returned in full to qualify for a full refund.
  • Gift cards and store credits are non-refundable and non-exchangeable for cash.

7) Customer Responsibilities

  • Provide accurate contact, billing, and shipping information when placing an order.
  • Ensure someone is available at the delivery address to receive the package.
  • Review order confirmation emails carefully and notify us immediately if any corrections are needed.

8) Order Cancellations

  • Orders can be canceled within 12 hours of placement if they have not yet been processed for shipment.
  • Once dispatched, cancellations will be treated as returns under our Refund & Returns Policy.

9) Limitation of Liability

Softluis shall not be liable for indirect, incidental, or consequential damages arising from the use of our products or services. Our liability is limited to the value of the purchased product, except where prohibited by law.

10) Governing Law

This Sales Policy is governed by the applicable laws in the jurisdiction where Softluis operates. Any disputes will be resolved under the authority of the courts of that jurisdiction.

11) Contact Us

If you have any questions about this Sales Policy, please contact us:

Softluis — Sales Support
Address: 159 Hồ Nghinh
Phone: 310-869-6134
Website: http://softluis.com/

About Softluis (SEO Summary)

Softluis is a kidswear store specializing in stylish, safe, and comfortable clothing for babies and children up to 12 years old. With high-quality fabrics, adorable designs, and affordable prices, we provide parents with the perfect fashion choices for their little ones. Shop now at softluis.com or call 310-869-6134 for assistance. At Softluis, your satisfaction and your child’s happiness are our greatest rewards.